Shipping & Returns

We want you to receive your Contoura™ shapewear as quickly as possible so you can start feeling confident and comfortable.

We stand behind the quality of our products. If you're not completely satisfied with your Contoura™ purchase, you have 30 days from the date of delivery to return it for a refund or exchange.

• —Items must be unworn, unwashed, and in original condition with all tags attached
• —Hygiene seal must be unbroken and intact
• —Original packaging must be included
• —Proof of purchase (order number) required
• —Items must be free from any signs of wear, damage, or alteration
• —Returns must be initiated within 30 days of delivery date

For hygiene and safety reasons, we cannot accept returns on:

• —Items with broken hygiene seals
• —Items that have been worn or washed
• —Items missing original tags and packaging

All sales of opened or used items are final.

1. 01Contact our support team via the chat assistant within 30 days of delivery
2. 02Provide your order number, reason for return, and photos showing the unbroken hygiene seal
3. 03Our team will review your request and provide return authorization
4. 04Once approved, we'll send you return instructions and a prepaid shipping label
5. 05Pack your item securely in original packaging with hygiene seal intact and ship it back
6. 06Refunds are processed within 5–7 business days after we receive and inspect your return

Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account after processing.

Need a different size or shade? We're happy to help. Contact our chat support to arrange an exchange. Items must meet all return requirements listed above, including an unbroken hygiene seal. We'll send your new item as soon as we receive and inspect your return.

If you receive a damaged or defective item, please contact us immediately via chat with photos of the issue. We'll arrange a replacement or full refund at no cost to you, even if the hygiene seal has been broken.